Refund Policy

Scope

This policy covers payments for services ordered through legalku.co.id, our official WhatsApp, or the Legalku Klien and Legalku Mitra apps. Services under a written agreement (retainer, licensing, distribution, private label) follow the cancellation terms in that agreement where they differ from this policy.

Consultations (chat, phone, video call, in person)

• Full refund if you cancel at least 24 hours before the scheduled time, if the advocate does not attend or respond within the promised time, or if the session cannot take place due to a problem on our side.
• One free reschedule if requested at least 3 hours before the session.
• No refund once the session has started, or if you do not attend without notice.

Legal documents and contract review

• Full refund if cancelled before drafting begins.
• 50% refund if cancelled after drafting begins but before the first draft is sent.
• After a draft is sent there is no refund; you are entitled to the revisions included in your package.

Business licensing

Service fees can be refunded for stages not yet started, according to the stage breakdown in the quotation. Fees already paid to government agencies or third parties (for example state fees, lab tests, notary fees) cannot be refunded by Legalku. Rejection by an agency due to the applicant's data or requirements is not a ground for refund.

Retainers and case representation

Governed by the signed engagement agreement. Where it is silent, fees for work already performed and costs already incurred are not refunded; any prepayment for periods not yet started is refunded less costs incurred.

Partner advocate registration (Rp100,000)

Fully refunded if registration is rejected during verification. Non-refundable once the account is verified and active. Partner subscription fees follow the terms in the Legalku Mitra app.

LPK Hanggugo courses and Quarentine products

Course cancellations follow LPK Hanggugo's terms at lpkhanggugo.com. Damaged, leaking or incorrect Quarentine products are replaced or refunded if reported with photos within 48 hours of delivery; distributor and private-label terms follow the contract.

How to request a refund

1. Send your request to adm@legalku.co.id or WhatsApp +62 851-7538-9999.
2. Include your name, order number or payment date, proof of payment, the service cancelled, the reason, and the destination bank name, account number and account holder.
3. We review and decide within 3 working days.
4. Approved refunds are transferred within 14 working days of the decision, to an account in the payer's name or via the original payment method.

Transfer fees and tax

Inter-bank transfer fees are borne by Legalku if the cancellation is caused by us, and by the customer otherwise. Tax already remitted to the state is handled according to applicable tax rules.

Last updated: 14 November 2026